Privacy Policy

Effective Date: May 23, 2025
Last Updated: May 23, 2025

This Privacy Policy describes how MateGrowth LLC ("we", "us", or "our") collects, uses, stores, and protects your information when you use DocBridge, our software-as-a-service (SaaS) platform accessible at www.pdfmastro.com (the "Service").

By using the Service, you consent to the collection and use of your data as described in this Privacy Policy. If you do not agree, please do not use the Service.

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1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password
• Billing Information: Payment method details (processed via third-party payment providers; we do not store them)
• Customer Support: Communications and attachments shared via email or contact forms

1.2 Automatically Collected Data

• Usage Data: Pages viewed, features used, timestamps
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Used with your consent for analytics and performance

1.3 File Content

• Files uploaded for processing are stored temporarily (see Section 4) and are not used for training AI models without explicit user consent.

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2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain the Service
• To manage accounts, subscriptions, and payments
• To communicate with users about support, billing, or updates
• To ensure security, prevent abuse, and comply with legal obligations
• To improve performance and user experience (with anonymized data where appropriate)

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3. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we rely on the following legal bases:

• Consent (Art. 6(1)(a)) for analytics, cookies, and certain communications
• Contractual Necessity (Art. 6(1)(b)) for account and service provision
• Legitimate Interests (Art. 6(1)(f)) for improving and securing the platform

You may withdraw your consent at any time via settings or by contacting us.

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4. File Handling and Data Retention

• Uploaded files are automatically deleted within 1 hour of processing unless explicitly stated otherwise
• Account and billing data is retained as long as you maintain an account, and as required for legal or tax compliance
• Anonymized usage data may be retained for analytics and service improvement

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5. Data Sharing and Transfers

We do not sell your personal data. We may share data with:

• Service Providers: Cloud hosting, payment processors, email delivery (all under strict confidentiality agreements)
• Authorities: If required by law or to protect legal rights
• Data Transfers: If data is transferred outside the EEA, we ensure appropriate safeguards (e.g., SCCs or adequacy decisions)

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6. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction, deletion, or restriction of your data
• Object to processing or withdraw consent
• Request data portability (GDPR Art. 20)
• Lodge a complaint with a supervisory authority

To exercise your rights, contact privacy@pdfmastro.com.

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7. Cookies

We use cookies to:

• Enable core functionality (essential cookies)
• Analyze traffic and usage (analytics cookies)
• Improve experience with personalization (optional cookies)

You can control cookie preferences via your browser or consent banner.

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8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• HTTPS encryption
• Access controls and authentication
• Secure data storage and deletion routines

However, no system is completely secure. Use the Service at your own risk.

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9. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal data from children. If we learn we've done so, we will delete the data promptly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via the website or email. Continued use of the Service after updates constitutes acceptance.

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11. Contact Us